State Farm® Insurance Agent Victor Kim
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Oksana Cueva
November 4, 2024
"Priscilla assisted me the last few times for billing questions and to help set up Drive&Safe app. Her service is exceptional, she is quick to text or call back, very proactive and always kind. I feel a valued customer when she calls because she goes above and beyond to take care of an issue. Victor’s office employs what seems to me like the kindest customer reps in the industry! Really content and satisfied with my service. Thank you!"
"Thanks Oksana for the 5 Star review and for sharing your experience with our office! We appreciate you and are here for you anytime you need us!"
Jim Norton
October 9, 2024
"Excellent service. Always helpful and ready to help. Never have to wait long for a callback. Very patient and friendly. Knows their stuff."
"Thanks Jim for the 5 star review and for sharing your experience with our agency! We appreciate you and are happy you are part of our insurance family!"
Rebecca Baker
October 5, 2024
"My husband and I have a relationship with State Farm dating back to 1976. When we moved into our home in Olathe, we chose the office of Victor Kim as it was rated well, and close to our home. We are fortunate that we have had very little need to be in contact with our agent as we have had no claims until 2023. In March of 2023 my husband’s windshield was damaged by a rock. It was a new vehicle with a windshield embedded with multiple sensors. As the vehicle was still under warranty, we asked that the dealer be used to replace the glass with manufacturer’s original equipment and do the calibration of the sensors. The claim was approved without question, and the work was completed. In June of 2024 my vehicle was hit by a rock causing damage to the windshield. It was also a new vehicle still under warranty and the same manufacturer as my husband’s. We asked again for the repair to be handled by the dealership. We were told that while State Farm was aware that not using the dealer would void the warranty on my car, the repairs could only be done by State Farm’s preferred vendor, Safelight Auto Glass. For four months we worked with State Farm to change their decision. We provided additional documentation as requested, repeatedly. It needs to be pointed out that at no point did anyone from State Farm look at the vehicle. We were asked to take and upload cell phone photos of the damage. We also had the service manager at the dealer take better quality photos and upload those along with documentation explaining why the repairs needed to be done by the dealership. Throughout this process we had no way to contact the individuals making these decisions and had to rely on agents working out of our local office who claimed to have no authority or ability to influence these decisions. Because the windshield was badly damaged, we finally made the difficult decision to pay out of pocket for the repairs and ask State Farm for reimbursement. After another month of repeatedly being assured that our request was being “escalated” to the next level, and never hearing back from anyone at State Farm, my husband was finally able to get an answer one of the employees at our local office as to whether this reimbursement claim was ever going to be honored. He was told no; we would not be getting our money back. Needless to say, after 48 years of making premium payments which would add up to $200,000 or more on average, and an identical claim being handled with no problem 1 year prior, we were beyond disappointed. We are out a great deal of money, we have no recourse, and perhaps most disappointing of all is that despite all efforts on our part to get assistance from our local office, the person whose name is on the sign above the door, Victor Kim, did not once reach out, or in any way acknowledge the problem or provide assistance. If customer service is your expectation, you will not get it."
"Hi Rebecca, this claim was escalated to our claims management personnel and my staff and I been doing everything we can to be of service and assistance. We appreciate you and Joe and you can call me anytime to visit at 913-782-9900."
Ryan Kramer
October 3, 2024
"Been with Victor's office for 2 decades. The experience has always been one that's responsive, patient... almost mellow even. (Which I greatly appreciate.) They'll always do their best to work through things within reason. Thumbs up all around."
"Thanks Ryan for sharing your experience with our office! We appreciate you and have enjoyed working with you and the family over the years! We are here for you anytime we can be of service."
Areli C
August 31, 2024
"Priscilla was super helpful! Thank you girl!"
"Thanks for the 5 star review and for sharing your experience working with Priscilla! We appreciate you and are here for you anytime we can be of service!"
Jeanette Espinoza
August 30, 2024
"Priscilla is awesome!!"
Paula Taylor
August 28, 2024
"I am pleased with the personalized service. Victor has assisted me with all my insurance needs. Highly recommend."
"Thanks Paula for the 5 star review and for sharing your experience working with our office! We appreciate you and are here for you anytime we can be of service."
Sunil Maharaj
August 17, 2024
"Very kind and always willing to help"
"Thanks Sunil for the 5 star review! We appreciate you and are here for you anytime we can be of service."
Cindy LaVigne
August 9, 2024
"Priscilla was very helpful, professional and polite. She was a pleasure to work with!"
"Thanks Cindy for sharing your experience with Priscilla in our office! We appreciate you and are here for you anytime we can be of service."
Phillip Warren
August 2, 2024
"Amanda was Awesome! Very helpful and knowledgeable, and she was able to save me money over Progressive."
"Thanks Phillip for the 5 star review and sharing your experience with Amanda! We appreciate you and are here for you anytime we can be of service."
Gabrielle Ramsey
July 29, 2024
"Amanda was so incredibly helpful and friendly! Made the process easy and worked to make sure I got the best deal, and that everything was set up correctly. 10/10 service!"
"Thanks Gabrielle for the 5 star review and sharing your experience with our agency! We appreciate you and are here for you anytime we can be of service."
Beth Brandel
July 17, 2024
"Victor Kim and every one of his employees that I've worked with are very helpful, responsive, and always friendly."
Grace C
July 15, 2024
"Mr. Kim's team members have always been willing to help, understanding, courteous, and professional. Thank you Amanda and all the team members at Mr. Kim's office!"
"Thanks Grace for the nice review and for sharing your experience working with our team member Amanda! We appreciate you and are happy you are part of our insurance family."
Joanna Fasolino
July 12, 2024
"Priscilla helped me with making changes to my insurance policy. She was very courteous and patient. Excellent service - thank you!"
"Thanks Joanna for the nice review and sharing your experience working with our team member Priscilla! We appreciate you and are happy that you are part of our insurance family."
Susan Krsnich
July 10, 2024
"Excellent service from Ben R. who reviewed and updated my homeowners policy. Very patient and thorough!"
"Thanks Susan for the nice review and for sharing your experience working with Ben in our office. We appreciate you and are happy you are part of our insurance family!"
STEVE
July 4, 2024
"Great service, friendly employees. Ed took great care of me. Made easy work out of a bad situation. Thank you, Victor Kim State Farm agency."
"Thank You for the very nice review Steve! We appreciate you and happy you are part of our insurance family!"
Ryan Morris
June 18, 2024
"Amanda was excellent to work with and helped get my claim going through the process. She was quick to respond to questions and provide helpful information!"
"Thanks Ryan for the nice review and for sharing your experience with our team member Amanda during the claim process! We appreciate you and are here for you anytime we can be of service."
Francey Ericson
June 17, 2024
"My car broke down in a parking lot and I tried to get a tow truck with the online app. When that didn't work I called Mr Kim's office and Emily was wonderful!! She ordered a tow truck for me and they were at my location within the hour. Thank you Emily for your friendly assistance . !!!!"
"Thanks Francey for the 5 star review and sharing your experience working with our office! We appreciate you and are here for you anytime we can be of service."
Brenda Shipman
May 29, 2024
"I’ve just had the best customer service ever with my agent Victor Kim State Farm! He and his team are a HUGE asset to State Farm! They even stayed on the phone with me til I was comfortable and help on the way. They then checked on me throughout the whole process and afterwards .Everything was handled expertly.They know what they are doing and there is a difference in the personable service you get with this team. You can’t put a price on it!"
"Thanks Brenda for sharing your experience working with our team and the great review of our service! We appreciate you and are happy you are part of insurance family!"
Mandy Winkert
May 16, 2024
"Victor Kim and his team are the very best! We have been with him now since 2004. Most recently Priscilla has been a tremendous help. She was so kind and professional helping me tackle a few bumps in the road with clarity and determination. She is definitely a great asset to the team. Thank you all for taking great care of us!!!"
"Thanks Mandy for the 5 star review and for sharing your experience working with our team! We appreciate you and are very happy that you are part of our insurance family!"
Judy Khebir
May 10, 2024
"Priscilla, what a day. Thank you for your help and kindness you put out “my” fire and ended our call laughing. I would imagine you will think about “Crazy Larry” on Mother’s Day"
Marissa Escareno
May 7, 2024
"Naidelin at Victor Kim’s office was super helpful! Everything was quick and easy!"
frances johnson
April 19, 2024
"I very much enjoy Amandas attitude and the way she handles things and her helping me feel at easy. Everytime i call state farm i ask if shes there she just makes everything less stressful and easier 😊 thank you amanda"
Tim S
April 17, 2024
"Victor and his team have been great to my wife and I for years! Keep up the great work!"
Brian Walden
April 12, 2024
"Lee and Amanda are always very great to work with in Victors office when I need any type of help! Amanda did a lot to confirm car rental information for me recently and Lee has helped me in the past with other things they are both wonderful!"
"Thanks Brian for the 5 review and sharing your experience working with our agency! I appreciate you and have enjoyed being your agent for many years, we are here for you anytime we can be of service."